New Claims Reporting

You MUST report any incident, irrespective of your intention to make a claim immediately or within a maximum period of 24 hours following discovery, to our claims agent Gallagher Bassett.

You MUST NOT report this incident to any other party or utilise another supplier’s services. (This includes vehicle repair, replacement vehicle/hire car, uninsured loss recovery, solicitors and windscreen repair/replacement)

If you are able to comply with these requirements, your policy excess may be reduced (excl. Windscreen).

Claims Line – 0800 997 8834

Ensure that you obtain the following information the scene of any accident:

  1. Name, address, vehicle registration and contact numbers for all people that are involved with the accident.
  2. Name, address and contact numbers for all witnesses.
  3. Photographs of the damage sustained by any vehicles involved in the accident, along with the positions of the vehicle and the road and any relevant road marking (if it is safe to do so).

If you need any more information on this procedure, please refer to the policy booklet.